UnLock Local — Privacy Policy

Last updated: 30 September 2026

UnLock Local respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect when you contact us, purchase our services or use our website, and how we use that information.

1. What information we collect

We may collect information you provide to us, including:

  • your name;

  • email address;

  • phone number;

  • accommodation or business name;

  • accommodation property information;

  • information you provide when enquiring about UnLock Local;

  • information you provide to create or update your property guide; and

  • payment and transaction information.

You do not need to provide information simply to browse our website.

2. How we collect your information

We collect information when you:

  • submit an enquiry through our website;

  • contact us by email or phone;

  • purchase an UnLock Local product or subscription; or

  • provide information for your property guide.

We may also collect limited information about how you use our website where this is necessary for the website to operate or where you have consented to analytics or similar technologies.

3. How we use your information

We use your information to:

  • respond to your enquiries;

  • provide and manage your UnLock Local guide;

  • create and update property-specific content;

  • process payments and subscriptions;

  • communicate with you about your guide or services; and

  • improve our services and website.

We will not use your information for unrelated purposes without your consent, unless we are required or permitted to do so by law.

4. Information in your property guide

If you provide information about your accommodation for inclusion in your UnLock Local guide, some of that information will be available to guests who access the guide.

You are responsible for making sure the information you provide is suitable for sharing with guests and is accurate and up to date.

Please do not provide sensitive personal information about yourself, your guests or other people for inclusion in the guide.

5. Payments

Payments for UnLock Local products and subscriptions are processed through third-party payment providers.

We do not store your full credit or debit card details.

Those payment providers may collect and use your information in accordance with their own privacy policies.

6. Other services we use

UnLock Local may use third-party services to operate our website and business, such as website hosting, payment processing, email and other services we need to provide UnLock Local.

These services may receive information where necessary to provide their services to us.

7. Cookies and website analytics

Our website may use cookies or similar technologies where they are needed for the website to function or where we use analytics to understand how visitors use our website.

You can control cookies through your browser settings.

8. Marketing

If you choose to receive marketing emails from UnLock Local, you can unsubscribe at any time using the unsubscribe link in the email.

We will not sell your personal information.

9. Keeping your information secure

We take reasonable steps to protect the information we hold from loss, misuse or unauthorised access.

However, no online service can be guaranteed to be completely secure.

10. Accessing or correcting your information

If you would like to know what personal information we hold about you, or you believe information we hold is incorrect, you can contact us and we will assist where required by law.

11. Privacy concerns

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it.

You may also contact the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.

12. Changes to this policy

We may update this Privacy Policy if the way we collect or use information changes.

The most recent version will always be available on our website.

13. Contact

If you have any questions about this Privacy Policy, please contact:

UnLock Local
Email: hello@unlocklocal.com.au
Website: unlocklocal.com.au