UnLock Local — Terms & Conditions

Last updated: 30 September 2026

These Terms & Conditions apply to your purchase and use of UnLock Local services.

By purchasing an UnLock Local product or service, you agree to these Terms & Conditions.

1. Our service

UnLock Local provides digital local guides for accommodation hosts.

Depending on the service you purchase, your guide may include:

  • information about your accommodation;

  • local recommendations;

  • information about local businesses, attractions and activities;

  • events and things to do; and

  • other information designed to help your guests enjoy their stay.

The services included in your purchase will be described on the relevant UnLock Local product or service page.

2. Setup fee

Where applicable, a $49 one-off setup fee applies to the creation and setup of your UnLock Local guide.

The setup fee covers the initial setup of your guide and is separate from any ongoing subscription.

Once work on your guide has commenced, the setup fee is generally non-refundable, subject to your rights under Australian Consumer Law.

3. Weekly subscription

Where applicable, access to your UnLock Local guide is provided for $9 per week.

Your subscription will continue until you cancel it.

You can cancel your subscription at any time. Cancellation will stop future payments, and your access will generally continue until the end of the period you have already paid for.

We may change our subscription pricing in the future. If a price change affects your existing subscription, we will provide reasonable notice before the new price applies.

4. Your property information

If you provide information about your accommodation for your guide, you are responsible for making sure that information is accurate and up to date.

This may include:

  • check-in and check-out information;

  • Wi-Fi details;

  • house rules;

  • property facilities;

  • directions;

  • emergency information; and

  • contact details.

Before making your guide available to guests, you should check the information and let us know about any changes.

UnLock Local is not responsible for inaccuracies caused by information that you have provided incorrectly or that has changed without being communicated to us.

5. Local recommendations

We aim to provide useful and accurate information about local businesses, attractions, activities and events.

However, information such as opening hours, prices, availability, events and services can change.

For this reason, information in the guide should not be treated as a guarantee that a particular business, event or activity will be operating or available.

Guests should check directly with the relevant business where appropriate.

UnLock Local does not operate or control the third-party businesses, venues or experiences included in the guide.

6. Guest safety

Information in an UnLock Local guide is provided as general information.

Guests are responsible for deciding whether an activity, attraction, walk, venue or experience is suitable for them.

UnLock Local is not responsible for injury, loss or damage arising from a guest's use of a third-party business, attraction, activity or venue.

Hosts remain responsible for the safety and accuracy of information relating specifically to their own property.

7. Use of the guide

Your UnLock Local guide is provided for use by the accommodation property covered by your subscription.

You may share the guide with your guests.

You must not copy, reproduce, resell or commercially distribute UnLock Local's guide content, design or branding without our permission.

8. Our content

The UnLock Local website, guide design, written content, branding, graphics and other materials created by UnLock Local remain the property of UnLock Local or our licensors.

Your subscription gives you permission to use the guide for your accommodation and to provide it to your guests.

It does not transfer ownership of UnLock Local's content or design to you.

9. Content you provide

If you provide photographs, logos, written information or other material for your guide, you confirm that you have permission to provide and use that material for this purpose.

You remain responsible for any material you provide to us.

10. Changes to your guide

We may update or change guide content from time to time.

This may include updating information about local businesses, attractions or events, or removing information where a business, event or experience is no longer available.

We may also make reasonable design or functionality changes to improve the guide.

11. Availability

We aim to keep your guide available and working properly.

Occasionally, access may be interrupted because of maintenance, technical problems or issues with services outside our control.

12. Refunds and consumer rights

Our services are provided subject to your rights under the Australian Consumer Law.

Nothing in these Terms & Conditions is intended to exclude, restrict or limit any rights or remedies that cannot legally be excluded.

If you have a problem with your service, please contact us and we will work with you to resolve it.

13. Liability

To the extent permitted by law, UnLock Local is not responsible for loss or damage resulting from:

  • information supplied by a host being inaccurate or out of date;

  • changes to third-party businesses, events or activities;

  • a guest's use of a third-party business or activity; or

  • temporary unavailability of the guide caused by circumstances outside our reasonable control.

Nothing in these Terms & Conditions limits your rights under the Australian Consumer Law.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

15. Changes to these Terms

We may update these Terms & Conditions from time to time.

The current version will be available on the UnLock Local website.

16. Contact

If you have any questions about these Terms & Conditions or your UnLock Local guide, please contact:

UnLock Local
Email: hello@unlocklocal.com.au
Website: unlocklocal.com.au